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2017 31 Jul

Newsletter

Sentinel operations update July 2017

Welcome to the July edition of your newsletter from The Sentinel Team. Since the last update we’ve been working hard to improve customer service for you. The call waiting times at the helpdesk have been reduced, a new ticketing system introduced (more details attached) and queries are being resolved more quickly. As always we appreciate your feedback and […]

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2017 9 Jan

Newsletter

Operations update – December 2016

Welcome to the final update of 2016. With the Site Access app launched, users increasing and embracing the new technology, 2017 is set to be a good year. Please read through the articles below which contain some important Sentinel updates for you.   1. Site Access: NOT MANDATED Site Access was released on 4 October […]

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2016 5 Oct

Newsletter

Operations update – October 2016

Following the Operations update (August), below are the final decisions that were made: 1. Competence management Controller Of Site Safety (COSS) & Individuals Working Alone (IWA) alignment Issue: For a long time now, there has been a mismatch of the competence lifecycles between COSS and IWA which has inevitably caused confusion and additional workload for many […]

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2016 17 Aug

Newsletter

Operations update – August 2016

1. Sentinel Helpdesk profiles Read their profiles here   2. Competence management We listen to feedback provided by those who use Sentinel and take this internally to the accountable departments at Network Rail for decisions to be made. Please see recent issues and resolutions below: Controller Of Site Safety (COSS) & Individuals Working Alone (IWA) alignment […]

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