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2017 9 Jan

Newsletter

Operations update – December 2016

Welcome to the final update of 2016. With the Site Access app launched, users increasing and embracing the new technology, 2017 is set to be a good year. Please read through the articles below which contain some important Sentinel updates for you.   1. Site Access: NOT MANDATED Site Access was released on 4 October […]

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2016 5 Oct

Newsletter

Operations update – October 2016

Following the¬†Operations update (August), below are the final decisions that were made: 1. Competence management Controller Of Site Safety (COSS) & Individuals Working Alone (IWA) alignment Issue: For a long time now, there has been a mismatch of the competence lifecycles between COSS and IWA which has inevitably caused confusion and additional workload for many […]

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2016 17 Aug

Newsletter

Operations update – August 2016

1.¬†Sentinel Helpdesk profiles Read their profiles here   2. Competence management We listen to feedback provided by those who use Sentinel and take this internally to the accountable departments at Network Rail for decisions to be made. Please see recent issues and resolutions below: Controller Of Site Safety (COSS) & Individuals Working Alone (IWA) alignment […]

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2016 17 Jun

Newsletter

Operations update – June 2016

First point of contact: HELPDESK If you have any Sentinel queries including the system, your competences or your card, please contact our 24/7 helpdesk by phone or email, instead of any Sentinel contacts you may have. A helpdesk operative will issue a ticket reference number and help to resolve your query as quickly as possible, […]

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