Network Rail
My Sentinel
Two factor authentication will be released for mySentinel and Sentinel app on 13th February 2024, please ensure that your details are registered on mySentinel and are correct.

Help & support

Two Factor Authentication

Two factor authentication is where you will have an additional step to the login process, where you will need to enter a onetime passcode sent via email or SMS to your details registered. This offers an extra layer security and protection, keeping yours and others details safe.

Please see below instruction guides and FAQs more information.

Download Two factor authentication Sentinel App Instruction Guide (pdf) Download Two factor Authentication mySentinel Instruction Guide (pdf) Download Two factor Authentication Sentinel Administration Portal Instruction Guide (pdf) Download Two factor Authentication FAQs (pdf)