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Two factor authentication will be released for mySentinel and Sentinel app on 13th February 2024, please ensure that your details are registered on mySentinel and are correct.
2017 9 Jan

Operations update – December 2016

Posted in Newsletter

Welcome to the final update of 2016. With the Site Access app launched, users increasing and embracing the new technology, 2017 is set to be a good year. Please read through the articles below which contain some important Sentinel updates for you.


1. Site Access: NOT MANDATED

Site Access was released on 4 October 2016 to the industry. We have received some queries on whether it would be mandated on 08 December 2016. To note, this is NOT the case. Please continue swiping cards to determine whether an individual has the Authority to Work on the railway infrastructure.

Cardcheckers should confirm individuals are: 

  • Competent 
  • Medically fit 
  • Have an up-to-date Drug and Alcohol test 
  • Work for a valid Sponsor

This should be done: 

  • Each and every shift 
  • Each time you work with a different Controller of Site Safety 
  • Upon request following an event/incident or investigation

Call the 24/7 Sentinel Helpdesk if you have any queries.

Site Access learning and communication materials are available on the website. The WebEx’s have now ended but a short ‘how to use the app’ resource (with audio) is available to help guide people through the Site Access app.

2. Applying for a Sentinel card. Avoid photograph rejection and charges

A high number of Sentinel Card requests are being rejected by the helpdesk due to the quality of the photograph supplied. Please ensure you read the photo criteria BEFORE taking and submitting Sentinel Card photos. Examples of photos that would be accepted/rejected can be found in the Government guidelines. Sentinel data privacy policy reminder A gentle reminder that you must not share your login details or allow anyone to login to Sentinel under your username.You can also view the privacy policy.