Network Rail
My Sentinel
We are aware of a problem which is affecting new users downloading the Sentinel APP from the Google Play Store. We are working with Google to get this resolved and will provide an update once fixed.

Please report any issues to the 24/7 Helpdesk - Tel: 0330 7262 222 or Email: sentinel@mitie.com

Our technology

The Sentinel smartcard

The Sentinel card has a unique QR code printed on the front and when this is scanned by the Sentinel App, it automatically accesses part of the cardholder’s record in the Sentinel database. The relevant information about the cardholder is displayed on the App for the Controller of Site Safety (COSS) to determine their Authority to Work.

The smartcard is also compatible with Near Field Communication (NFC) devices when using the Sentinel APP to swipe the Sentinel Card. The NFC aerial on most phones is on the rear of the device, each model differs in where this spot is so some trial and error is required.  The card should be held in contact with the rear of the NFC enabled device whilst the card is reading the information held on the chip within the card.

The Sentinel Card can also be swiped using a compatible card reader and Sentinel software installed on a PC. (Software is free to download and can be found at the bottom of this page)

Your organisation might choose to combine more than one Swipe In approach, depending on your work for Network Rail.

 

iOS Devices

The Sentinel App will work on iPhone 4 and above running on iOS 7 or later, you can use the Sentinel App.  You can install the App via the App Store.

What about my iPad?

You can install the Sentinel App on your iPad, but please note that the Sentinel App is not configured for the iPad screen size. The Sentinel App may appear different and only take up part of the screen.

 

Android Devices

The Sentinel App will work on Android v4.0 (“Ice Cream Sandwich”) or later, you can download the Sentinel APP from Google Play. If your smartphone has NFC there are 2 Sentinel APP options in the Google App store, one which supports NFC and QR scanning and another which supports QR only. Both will work on your device, but it is up to you which version of the App you would like to install.

Note: Please be aware that NFC standards on smartphones are not universal and some smartphones use NFC far more reliably and consistently than others.

What about my Android tablet with NFC?

You can install the Sentinel App on your Android tablet, but please note that the Sentinel App is not configured for the tablet screen size. The Sentinel App may appear different when using your tablet.

 

Windows Phone 

The Sentinel App will work on Windows phones, however due to these devices being discontinued, you will no longer be able to access the latest and safest version. We do not recommend using the Sentinel App on a Windows phone.

You can locate the App by searching for “Sentinel QR” via the Store App on your phone.

 

PC-connected Readers

If you want to use a PC-connected smartcard reader for use with Sentinel, you must use one of the recommended devices below. We cannot provide any type of support for clients who buy alternative readers.

You need to install the software for free at the bottom of this page to be able to swipe Sentinel card using the card reader.

Approved card readers:
  • Identive Cloud 4700F
  • Identive Cloud 3700F
  • Gemalto IDBridge CL3000
  • HID Omnikey 5021
  • HID Omnikey 5022
  • HID Omnikey 5421
  • HID Omnikey 5422
  • SCM SCL3711(USB Dongle)

Once purchased, the correct driver for the device needs to be installed on to your PC. Depending on the IT structure within your organisation, you will either be able to install the driver yourself or you will need to contact your IT department. To install the manufacturer’s driver yourself: use Microsoft Windows Plug and Play. Alternatively, pass the technical document below to your IT department so that they can do this for you.

PC client installation and configuration guidelines:

Download Guidelines (pdf)

PC client software:

Download Software (zip)