Network Rail
My Sentinel

Who do I contact...

  • To register as a Sponsor, Sentinel audit queries, de-sponsor: RISQS
  • Drug and Alcohol process/appeal, queries: Health and Wellness 
  • To become a registered Training Provider, queries around a Training audit: NSAR
  • To action a data correction: Trainer/Medical Provider/Sponsor Admin
  • Check your record
  • Check an individual’s record
  • My competence isn’t showing following training: Training Provider/Assessor

When do I contact the Sentinel helpdesk?

If you have any queries about:

  • The Sentinel system
  • Card query including delivery
  • To unlock your MySentinel account
  • Adding a location to the Sentinel app
  • Issues with the app
  • Any other queries

Please contact our 24/7 helpdesk by phone or email. You will be provided with a ticket reference number and an operative will help to resolve your query as quickly as possible: