Network Rail
My Sentinel
If you have ordered a new Sentinel card please make sure you have destroyed your old one as it will no longer work when swiping in. Always use your most recent card to swipe in.
Please report any issues to the 24/7 Helpdesk via the 24/7 Helpdesk - Tel: 0330 7262 222 or Email:

Who do I contact...

  • To register as a Sponsor, Sentinel audit queries, de-sponsor: RISQS
  • Drug and Alcohol process/appeal, queries: Health and Wellness 
  • To become a registered Training Provider, queries around a Training audit: NSAR
  • To action a data correction: Trainer/Medical Provider/Sponsor Admin
  • Check your record
  • Check an individual’s record
  • My competence isn’t showing following training: Training Provider/Assessor

When do I contact the Sentinel helpdesk?

If you have any queries about:

  • The Sentinel system
  • Card query including delivery
  • To unlock your MySentinel account
  • Adding a location to the Sentinel app
  • Issues with the app
  • Any other queries

Please contact our 24/7 helpdesk by phone or email. You will be provided with a ticket reference number and an operative will help to resolve your query as quickly as possible: