Network Rail
My Sentinel
If you have ordered a new Sentinel card please make sure you have destroyed your old one as it will no longer work when swiping in. Always use your most recent card to swipe in.
Please report any issues to the 24/7 Helpdesk via the 24/7 Helpdesk - Tel: 0330 7262 222 or Email: sentinel@mitie.com

Help & support

Below you will find process guides and information to help you use the Sentinel systems including the App and FAQs:

Please click on the links below to access specific material for you, depending on which user group you belong to:

We will continue to develop this section as and when so please check back regularly or get in touch with us if you’d like to see something specifically. We are keen to ensure your experience with Sentinel is as simple as possible.

Related content

Card checkers Sentinel administrators