Network Rail
My Sentinel
If you have ordered a new Sentinel card please make sure you have destroyed your old one as it will no longer work when swiping in. Always use your most recent card to swipe in.
Please report any issues to the 24/7 Helpdesk via the 24/7 Helpdesk - Tel: 0330 7262 222 or Email: sentinel@mitie.com
2017 31 Jul

Sentinel operations update July 2017

Posted in Newsletter

Welcome to the July edition of your newsletter from The Sentinel Team. Since the last update we’ve been working hard to improve customer service for you. The call waiting times at the helpdesk have been reduced, a new ticketing system introduced (more details attached) and queries are being resolved more quickly. As always we appreciate your feedback and ideas on all things Sentinel, so please do get in touch.