Network Rail
My Sentinel
We are aware of a problem which is affecting new users downloading the Sentinel APP from the Google Play Store. We are working with Google to get this resolved and will provide an update once fixed.

Please report any issues to the 24/7 Helpdesk - Tel: 0330 7262 222 or Email: sentinel@mitie.com
2019 17 Jul

Sentinel Photo Guidelines

Posted in Communications General Rules Uncategorized

Updated rules and guidelines for the photo which must be supplied to sponsors in order to obtain a Sentinel card have now been added to the website. This applies to those applying for new or replacement cards only; those with current cards do not need to take any action.

The guidelines can be found at:

The quality and content of this image is extremely important as, if it does not meet the required standard, card production may be delayed or a card rejected at a work site.

The guidelines are based on those issued by the UK Passport Office and relate only to digital photos as paper photos are not accepted for Sentinel.

Workers holding Sentinel cards