Network Rail
My Sentinel
UPDATE: The issue regarding new users downloading the Sentinel APP from the Google Play store has now been resolved.

Please report any issues to the 24/7 Helpdesk - Tel: 0330 7262 222 or Email: sentinel@mitie.com
2020 18 Aug

Sentinel Improvements: August 2020

Posted in Behavioural videos Communications Training Uncategorized

What are the Improvements?

Changes have been made to improve the Card Holder and Administrator user experience of the online system and mobile APP. Please use this link or see the below table: Improvements summary and videos.

What do I need to do?
  • Make sure you download the latest version of the Sentinel APP to benefit from the latest improvements
  • Watch the Improvements videos
    (please note: there is no audio on the videos)

What will happen to the Sentinel APP on my mobile?

The Sentinel APP will continue working during this update.

Depending on your phone settings, some people will be prompted to download the APP and others will have the auto update function enabled on their phone.

  • We recommend that on 18/08/20 you turn this function off and manually update the APP
  • You will receive a prompt via a notification that an update is available for you to download
If both auto-update and notifications are disabled on your phone you will need to navigate to the APP store and download the latest version of the APP to access the latest functionality.
Improvement Summary Benefit
Allow recording of competence on swipe in screen (APP) video link The COSS will be able to record the competences everyone will be using when swiping them in. The COSS will still be able to record a competence after the shift as per the current functionality should they prefer to do this instead Record competence on swipe in to save time at end of shift where COSS may not remember to record them. An extra reminder of the competencies that will be used during the shift
Planned shift duration set to COSS’s time (APP) video link When the COSS has swiped themselves in, everyone that is then swiped in will have their ‘Planned shift duration’ set to be the same as the COSS’s. The COSS can still edit the time for each individual if needed COSS will save time by not having to change every individual’s planned shift duration
Record safety briefing button on team screen (APP) video link A ‘Record Safety Briefing’ button has been added on the screen where the swiped in individuals appear. Instead of going back to the main page to record a safety briefing, the COSS will be able to press this button to take them through the process quicker Move through the swipe in process quicker, APP is more intuitive to use
Privacy Policy link (APP) video link A link to the Sentinel Privacy Policy will be on the opening screen Users will be able to access the Sentinel Privacy policy via the APP, not just the website
Competence recording limitations (APP) An individual will only be able to have their competence recorded once per shift. Once the competence has been recorded by the COSS they will not be able to select it again on that same shift System fix to disallow multiple recording of same competence for the same shift
TVP update (APP) TVPs will only work when scanned using the Sentinel APP. 3rd party QR code readers will not be able to read the TVP to validate authority to work Extra security for TVP holders, and better swipe information for the Sentinel system
Password reset (Sentinel System) In line with Network Rail cyber security, Sentinel administrators and MySentinel users will now be prompted to change their password every 90 days Extra security for users
Sponsor Admin Access – Read Only – removing ability to change photographs An individual who holds a read only sponsor administrator account will not be able to update a photograph on an individual’s profile System fix: Sponsor read only account holders functionality will be in line with read only rules
Minimum requirement to request a card (Sentinel System) Requirements to request a Sentinel card will change to:

  • Name of individual
  • Current and valid photograph of individual
  • The individual has a primary sponsor
  • The individual has not been suspended
Easier to request a card for an individual before they attend their PTS training. Will help in the planning of training for new starters

Update on the Windows Mobile version of the Sentinel APP

This version of the APP is not being updated to include the latest changes as Windows Mobile as a platform is now discontinued by Microsoft, with security patches from Microsoft now discontinued. Whilst the APP will continue to work in its current form, any users still relying on a Windows phone should be advised that they will need to procure Android or iOS devices to use the APP in future and to take advantage of future enhancements to functionality.