Getting Started
- How do I gain access to work on NR managed infrastructure – TVP or PTS?
- What are the Sentinel scheme rules?
- How to get your Sentinel card photograph approved first time?
- Who orders my Sentinel card?
If you are sponsored by Network Rail, you can order your new or replacement card via a local Competence Delivery Specialist (CDS) or by contacting the Sentinel Helpdesk team via sentinel@mitie.com.
If you are sponsored within the Rail Industry, you request your new or replacement cards through an individual who has sponsor administrator access for your Primary Sponsor.
An individual with TVP administrator access to the Sentinel system will be able to raise the request for Track Visitor Permits when an individual needs access to the infrastructure less than 12 times per year.
Using Your Sentinel Card
If You Are Undertaking Lone Working
A lone worker is anyone working on their own or without colleagues nearby. Lone working can apply to a fixed site of work – an office, for example – as much as it would to trackside working.
The App offers a range of support services, from contacting you should you have an incident or fail to check in, to a raising red alert which allows the user to immediately connect with highly trained operatives, who can send emergency services to your exact location.
The app also features a Virtual Buddy system which opens a two-way call with a representative until you reach a place of safety.
The Safe Hub app is available to download for free from the Apple App Store or Google Play Store, just search for ‘Safe Hub’.