Delay in the transfer of data to Sentinel

There was an issue with the transfer of some data from Oracle to Sentinel on 10th and 12th of August affecting relatively low numbers of staff. It means that for some users, updates or changes to their competence profiles made on those days, were delayed in appearing in Sentinel. New joiners to Network Rail on the highlighted dates, may also have experienced a delay in being visible in Sentinel.

The Sentinel Team and RSIT have successfully worked together on this as a matter of urgency and the updates have been completed today.

The majority of Sentinel users will be unaffected by the issue but the Sentinel Helpdesk (sentinel@mitie.com) or 0330 7262 222 are ready to support those affected and you should contact them if you are having any problems, or continue to experience issues.