Network Rail
My Sentinel
If you have ordered a new Sentinel card please make sure you have destroyed your old one as it will no longer work when swiping in. Always use your most recent card to swipe in.
Please report any issues to the 24/7 Helpdesk via the 24/7 Helpdesk - Tel: 0330 7262 222 or Email: sentinel@mitie.com

Frequently Asked Questions (FAQs)

Please see below for FAQs in relation to the Sentinel system including the Sentinel app.

Download FAQs - card checkers (pdf)
Download FAQs - training providers (pdf)
Download Five top tips for using the Sentinel app (pdf)
Download How to get your Sentinel card photograph approved first time ()

Related content

Home