Network Rail
My Sentinel
If you experience any issues please contact to the 24/7 Helpdesk - Tel: 0330 7262 222 or Email: sentinel@mitie.com

Please note - we are no longer extending the validity period of Competences and Medicals.

Frequently Asked Questions (FAQs)

Please see below for FAQs in relation to the Sentinel system including the Sentinel app.

Download FAQs - card checkers (pdf)
Download FAQs - training providers (pdf)
Download Five top tips for using the Sentinel app (pdf)
Download How to get your Sentinel card photograph approved first time ()

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