Network Rail
My Sentinel
Please report any issues to the 24/7 Helpdesk - Tel: 0330 7262 222 or Email: sentinel@mitie.com

News

2017 13 Dec

Communications

Sentinel mass Swipe out – 8 January 2018

On the 8 January 2018, all people showing on the Sentinel system as being swiped in for 24 hours or more will be swiped out. This one-off activity will clear a backlog of incorrect data on the system, giving everyone the opportunity to start afresh by using the system correctly, as described below. People, who […]

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2017 11 Dec

Communications

Reminder of Sentinel Scheme Rule 5.2

Sponsors are reminded that following an alleged breach of the Sentinel Scheme Rules by an individual they primary sponsor, they must submit a Local Investigation report containing the recommended Fair Culture outcome and a statement from the individual concerned to SentinelInvestigations@networkrail.co.uk. The report will then be considered by the Formal Review Panel and the Sentinel […]

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2017 28 Sep

Communications

Sentinel e-Learning access change

There is now  a new way to access the Sentinel e-Learning which is now managed by the Network Rail Training and Development Team. To access the training: External: Please ask your Sponsor to add you to Moodle e-learning Platform to enable you to proceed with the training. Please complete the ‘Sentinel e-learning’ module Internal: Please […]

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2017 31 Jul

Newsletter

Sentinel operations update July 2017

Welcome to the July edition of your newsletter from The Sentinel Team. Since the last update we’ve been working hard to improve customer service for you. The call waiting times at the helpdesk have been reduced, a new ticketing system introduced (more details attached) and queries are being resolved more quickly. As always we appreciate your feedback and […]

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2017 17 Jul

Communications

Quick start guide to using the Sentinel app

Here is a quick start guide to help you use the Sentinel app. If you have any questions please call the helpdesk on 0330 726 2222. We also have handy, pocket sizes printed copies available. Contact the Sentinel team  if you would like a z-card.

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