Network Rail
My Sentinel
An update to the Sentinel App has been issued. This update should resolve the problem reported by some users where the app was crashing during the initial start-up.
Please make sure you have downloaded the latest version of the app to implement this update.
Please report any issues to the 24/7 Helpdesk via the 24/7 Helpdesk - Tel: 0330 7262 222 or Email: sentinel@mitie.com

News

2016 7 Oct

Communications

Check a Card only option

Since updating the Sentinel app this week, we have recognised that there are two groups of users: Controllers of Site Safety (COSS) who would like a simplified version of the app – i.e. perform the same process as before by scanning a worker’s Sentinel card to retrieve competency, sponsor, and medical details, etc. Controllers of Site Safety (COSS) who […]

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2016 5 Oct

Newsletter

Operations update – October 2016

Following the Operations update (August), below are the final decisions that were made: 1. Competence management Controller Of Site Safety (COSS) & Individuals Working Alone (IWA) alignment Issue: For a long time now, there has been a mismatch of the competence lifecycles between COSS and IWA which has inevitably caused confusion and additional workload for many […]

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2016 4 Oct

Communications

Upgraded app – available to download now!

A real achievement… We are happy to confirm that the upgraded Sentinel mobile app – which is designed to manage fatigue and prevent double-shifting by identifying when track workers has not had sufficient rest – has been released today! It can be downloaded / updated for free from the app store. Initial feedback… This Sentinel upgrade project, […]

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2016 17 Aug

Newsletter

Operations update – August 2016

1. Sentinel Helpdesk profiles Read their profiles here   2. Competence management We listen to feedback provided by those who use Sentinel and take this internally to the accountable departments at Network Rail for decisions to be made. Please see recent issues and resolutions below: Controller Of Site Safety (COSS) & Individuals Working Alone (IWA) alignment […]

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2016 17 Jun

Newsletter

Operations update – June 2016

First point of contact: HELPDESK If you have any Sentinel queries including the system, your competences or your card, please contact our 24/7 helpdesk by phone or email, instead of any Sentinel contacts you may have. A helpdesk operative will issue a ticket reference number and help to resolve your query as quickly as possible, […]

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