Sentinel Card Delay

You may already be aware of the challenges being faced by global manufacturing caused by a reduction in the availability of raw materials. Unfortunately, this issue is now impacting the production of Sentinel cards and may cause some delay in the issuing of new or replacement cards over the next 3 weeks.

Due to the delays, we have expanded the use of the ‘Forgotten Card’ feature. Individuals can use this as many times as is required for 14 days, when swiping in. 

Please follow the below steps until the card production service is returned to normal:

New Cards

1. Load up the photograph to the profile, as normal.
2. Request the card order through the normal process
3. Advise the card holder to use the ‘Forgotten Card’ facility at the time of swiping in

Replacement Cards

1. Request the card order through the normal process
2. Do not mark the current card as cancelled in Sentinel (if the current card is then located, this can continue to be used and replaced with the new card, when the production service returns to normal)
3. Advise the card holder to use the ‘Forgotten Card’ facility at the time of swiping in

The supply issue is exacerbated by the number of cards that are lost or damaged. So far this year there have been 7,279 replacement cards ordered.  Your Sentinel card is considered your passport to work on the rail industry and it is reasonable to expect that an appropriate amount of care should be taken to look after it.

Please do all you can to look after your Sentinel card.

We will continue to keep you updated of the card availability as the situation progresses. If you have any queries with the above or require any support, please contact the Sentinel Helpdesk via sentinel@mitie.com