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If you experience any issues please contact to the 24/7 Helpdesk - Tel: 0330 7262 222 or Email: sentinel@mitie.com

News

2021 9 Jun

Uncategorized

Sentinel Apple App Update Warning/Error 9 June 2021 – resolved

This issue is now resolved Following the update to the apple app, released this morning, we have become aware that users are receiving a Warning message (see below) when launching the app after the upgrade. To resolve this, please uninstall and reinstall the app at which point the error message will no longer be displayed. […]

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2021 26 May

Communications

Preparing to work during Bank Holiday

To help keep you on track during the May Bank Holiday weekend we are asking you to check the points below to ensure Sentinel information is updated before works begin: Check a Competence You can check the expiry dates for your competences and medical by logging into your MySentinel account via the Sentinel website then clicking the Cardholder link […]

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2021 7 Apr

Communications

Sentinel card copies

To: Sponsor admins NR/SC, Sponsor read only NR/SC, CDS (NR) We understand some Sentinel sponsors are withholding Sentinel cards from the people they sponsor, directing them instead to use printed copies or photo images stored on their phone. The Sentinel Scheme Rules give examples of actions which would be a breach of those rules, including: […]

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2021 2 Apr

Communications

Oracle Competence Expiry Date Issue – Update

To: Network Rail colleagues only We’d like to provide you with an update on how RSIT is addressing the issues that you may be experiencing around expiry dates being reverted to pre-COVID dates, in Oracle. On the 12 March, we applied a “data fix” to ensure Sentinel was correct. We are now running this cycle […]

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2021 1 Apr

Communications Uncategorized

Sentinel card copies

We understand some Sentinel sponsors are withholding Sentinel cards from the people they sponsor, directing them instead to use printed copies or photo images stored on their phone. The Sentinel Scheme Rules give examples of actions which would be a breach of those rules, including: “Any event of presenting a falsified or copied Sentinel Card, […]

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