Welcome to the July edition of your newsletter from The Sentinel Team. Since the last update we’ve been working hard to improve customer service for you. The call waiting times at the helpdesk have been reduced, a new ticketing system introduced (more details attached) and queries are being resolved more quickly. As always we appreciate your feedback and […]

Here is a quick start guide to help you use the Sentinel app. If you have any questions please call the helpdesk on 0330 726 2222. We also have handy, pocket sizes printed copies available. Contact the Sentinel team  if you would like a z-card.

There will be an increase in the cost of a Sentinel card from April 2017. The increase is caused by the continuing rise in costs to operate and simultaneously develop the Sentinel system. With the launch of Site Access last year, the capability of Sentinel was significantly increased. The addition of swipe out, location and […]

Find out all the latest news from the Sentinel Team in the Operations update: March 2017.

We would like to remind users of the importance of Sentinel and why Authority to Work should be carried out every shift. In recent months a COSS has been found to be working without a valid COSS competency. There may be many others working trackside without a valid competence that you don’t know about. Please […]