Operations update – June 2016

First point of contact: HELPDESK

If you have any Sentinel queries including the system, your competences or your card, please contact our 24/7 helpdesk by phone or email, instead of any Sentinel contacts you may have. A helpdesk operative will issue a ticket reference number and help to resolve your query as quickly as possible, or liaise with the relevant party to provide a response. Their contact details are:

• Tel: 0330 726 2222
• Email: sentinel@mitie.com

Investigations process

We would like to remind all Primary Sponsors that investigations of any alleged breach of the Sentinel Scheme Rules need to be submitted within four weeks of the incident to Network Rail. This relates to Section 3.9 of the rules, where an Individual is working on behalf of the Primary Sponsor. The email address for investigations is: sentinel-investigations@networkrail.co.uk

21-day account lockout

Last month the core Sentinel system was upgraded, which you should have seen at the bottom of this communication. As a result, we introduced a 21-day rule to cleanse the system and help it run more efficiently. This rule means that if you have not logged in to Sentinel here for more than 21 days then your account will be suspended. If you need to unlock your account and gain access then please contact the helpdesk.