Network Rail
My Sentinel
An update to the Sentinel App has been issued. This update should resolve the problem reported by some users where the app was crashing during the initial start-up.
Please make sure you have downloaded the latest version of the app to implement this update.
Please report any issues to the 24/7 Helpdesk via the 24/7 Helpdesk - Tel: 0330 7262 222 or Email:
2016 17 Jun

Operations update – June 2016

Posted in Newsletter

First point of contact: HELPDESK

If you have any Sentinel queries including the system, your competences or your card, please contact our 24/7 helpdesk by phone or email, instead of any Sentinel contacts you may have. A helpdesk operative will issue a ticket reference number and help to resolve your query as quickly as possible, or liaise with the relevant party to provide a response. Their contact details are:

Investigations process

We would like to remind all Primary Sponsors that investigations of any alleged breach of the Sentinel Scheme Rules need to be submitted within four weeks of the incident to Network Rail. This relates to Section 3.9 of the rules, where an Individual is working on behalf of the Primary Sponsor. The email address for investigations is:

21-day account lockout

Last month the core Sentinel system was upgraded, which you should have seen at the bottom of this communication. As a result, we introduced a 21-day rule to cleanse the system and help it run more efficiently. This rule means that if you have not logged in to Sentinel here for more than 21 days then your account will be suspended. If you need to unlock your account and gain access then please contact the helpdesk.