Since updating the Sentinel app this week, we have recognised that there are two groups of users: Controllers of Site Safety (COSS) who would like a simplified version of the app – i.e. perform the same process as before by scanning a worker’s Sentinel card to retrieve competency, sponsor, and medical details, etc. Controllers of Site Safety (COSS) who […]

Following the Operations update (August), below are the final decisions that were made: 1. Competence management Controller Of Site Safety (COSS) & Individuals Working Alone (IWA) alignment Issue: For a long time now, there has been a mismatch of the competence lifecycles between COSS and IWA which has inevitably caused confusion and additional workload for many […]

A real achievement… We are happy to confirm that the upgraded Sentinel mobile app – which is designed to manage fatigue and prevent double-shifting by identifying when track workers has not had sufficient rest – has been released today! It can be downloaded / updated for free from the app store. Initial feedback… This Sentinel upgrade project, […]

1. Sentinel Helpdesk profiles Read their profiles here   2. Competence management We listen to feedback provided by those who use Sentinel and take this internally to the accountable departments at Network Rail for decisions to be made. Please see recent issues and resolutions below: Controller Of Site Safety (COSS) & Individuals Working Alone (IWA) alignment […]

First point of contact: HELPDESK If you have any Sentinel queries including the system, your competences or your card, please contact our 24/7 helpdesk by phone or email, instead of any Sentinel contacts you may have. A helpdesk operative will issue a ticket reference number and help to resolve your query as quickly as possible, […]