Network Rail
My Sentinel
An update to the Sentinel App has been issued. This update should resolve the problem reported by some users where the app was crashing during the initial start-up.
Please make sure you have downloaded the latest version of the app to implement this update.
Please report any issues to the 24/7 Helpdesk via the 24/7 Helpdesk - Tel: 0330 7262 222 or Email: sentinel@mitie.com

News

2017 13 Dec

Communications

A year on from the launch of the NEW Sentinel app

It has now been a year since the launch of Site Access, the upgrade to the Sentinel system. In the last 12 months, the team has been supporting customers and working on increasing usage of the Sentinel system. This has been achieved with the help of the Wales Route where a pilot project was completed. […]

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2017 13 Dec

Communications

Sentinel mass Swipe out – 8 January 2018

On the 8 January 2018, all people showing on the Sentinel system as being swiped in for 24 hours or more will be swiped out. This one-off activity will clear a backlog of incorrect data on the system, giving everyone the opportunity to start afresh by using the system correctly, as described below. People, who […]

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2017 11 Dec

Communications

Reminder of Sentinel Scheme Rule 5.2

Sponsors are reminded that following an alleged breach of the Sentinel Scheme Rules by an individual they primary sponsor, they must submit a Local Investigation report containing the recommended Fair Culture outcome and a statement from the individual concerned to SentinelInvestigations@networkrail.co.uk. The report will then be considered by the Formal Review Panel and the Sentinel […]

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2017 28 Sep

Communications

Sentinel e-Learning access change

There is now  a new way to access the Sentinel e-Learning which is now managed by the Network Rail Training and Development Team. To access the training: External: Please ask your Sponsor to add you to Moodle e-learning Platform to enable you to proceed with the training. Please complete the ‘Sentinel e-learning’ module Internal: Please […]

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2017 31 Jul

Newsletter

Sentinel operations update July 2017

Welcome to the July edition of your newsletter from The Sentinel Team. Since the last update we’ve been working hard to improve customer service for you. The call waiting times at the helpdesk have been reduced, a new ticketing system introduced (more details attached) and queries are being resolved more quickly. As always we appreciate your feedback and […]

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